A leading South African Financial Services Provider, is looking an experienced Technical Support & Services Manager to help with management of infrastructure of a growing company in the financial and insurance industry.

Duties & Responsibilities

• Define, implement and manage technical support processes and procedures.

• Manage 1st and 2nd line technical support personnel.

• Produce weekly and monthly summary management reports on technical support tickets.

• Manage and report on root cause analysis and remedial action.

• Ensure the ticketing and documentation process for all support incidents is adhered to.

• Manage on-site support services as required.

• Define and manage the QA/QC testing process for all software and hardware releases.

• Manage support staff by training, upskilling, setup KPI’s recruiting and doing performance appraisals.

• Clear understanding of Microsoft 365 administration, compliance, and security.

• Implement and manage change management processes throughout the environment.

• Protection of data through backups and replication with strong policies to maintain and monitor.

• Strong knowledge to implement and maintain virtual environments.

• Network design maintain and implementation with proven experience.

• Extensive knowledge on telephony systems especially network requirements, VOIP, sip, sip provisioning and troubleshooting.

• Risk management focusing on Cyber Risk, Privacy and regulatory compliance.

Package & Remuneration

R 800 – 900,000 CTC per annum plus benefits

Interested?

What you need to do now

For more details if this interests you or for more exciting opportunities please email us a copy of your updated CV or contact details  to  recruitment@hraxissa.co.za

If you have not had any response in two weeks please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.